Applicare ("we", "us", "our") provides washing machine repair services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website or contact our team.
1. Information we collect
- Contact information: name, phone number, email address, and postal address you provide when booking a service or contacting us.
- Service details: information about your appliance, model, fault description and any photos you send to help diagnose the issue.
- Usage data: anonymized analytics data about how you use the website (pages visited, device/browser type, IP address) collected via standard analytics tools.
- Communications: records of communications (email, phone calls) for booking and support purposes.
2. How we use your information
- To respond to your inquiries and book or fulfil repair services.
- To provide customer support and follow-up information about completed work or warranties.
- To improve our services, website, and customer experience.
- For fraud prevention, legal compliance and to protect our rights.
3. Legal basis for processing
When you provide personal data to book a service, we process it to fulfil our contract with you. We may also process personal data to comply with legal obligations or where we have a legitimate business interest (for example, fraud prevention and service improvement).
4. Sharing and disclosure
We do not sell personal information. We may share information with:
- Service partners and suppliers who assist with repairs (on a need-to-know basis).
- Legal and regulatory authorities where required by law.
- Third-party analytics providers to help us understand website usage (data is aggregated or pseudonymized where possible).
5. Cookies and tracking
We use cookies and similar technologies to operate our site and provide analytics. You can configure your browser to block cookies, but some site features may not work correctly if cookies are disabled.
6. Data retention
We retain personal information only as long as necessary to provide services, comply with legal obligations and enforce agreements. When information is no longer required we securely delete or archive it.
7. Security
We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Children
Our services are not aimed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to request deletion.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict processing. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.
10. Third-party links
Our website may contain links to other sites. This policy does not apply to external sites. We encourage you to review their privacy policies before providing personal information.
11. Changes to this policy
We may update this Privacy Policy occasionally. The "Last updated" date at the top reflects the most recent revision. Significant changes will be communicated by posting the revised policy on our site.
12. Contact us
If you have questions or wish to exercise your rights, contact us:
- Email: contact@wmrepairjaipur.com
- Phone: +91 98150 10145
- Website: Applicare — Home
This policy applies to Applicare and its operations on this website.